If you happen to either own, manage or work in the restaurant business it’s pretty sure that you are familiar with the scenario of wrong order taking which makes a lot of hungry customers pissed off and worst the staff may end up footing the bill if the customer refuses to pay. Wrong order taking also gives a restaurant a bad reputation which is not good for the business. It does not have to be that way. You don’t have to focus your time fixing all of the loopholes instead of just working to improve your customer service. Below are some ways on how to save your restaurant some money and stress dealing with wrong orders and improve your accuracy rate. Make sure your servers know what’s on the menu. if the restaurant has a lot on the menu, assign a https://www.bencorp.com.au/category/Docket-Books with the menu printed on it to each server. It would make their jobs easier by just checking on item instead of writing the orders manually which creates a bigger chance for the orders to get mixed up. Some restaurants use triplicate docket books to ensure accuracy and less chances of getting errors during order taking. One copy goes to the server, second copy goes to the kitchen and the third copy goes to the cashier. In case something goes wrong it would be easy to fix the problem.
Train your servers to repeat orders to customers.This is very simple thing to do, but its not being put into practice by everyone in the food service business. Don’t just rely on technology, go back to the basics by repeating the orders goes a long way to improve accuracy. Make things simple on your menu to prevent error orders. Some restaurants have invented quirky and fancy names on their menu and it makes things complicated for both the server and the customer. It would be nice to simplify things on the menu especially if you have a lot of dishes to offer.
Let your customers order for themselves. If your restaurant can afford to invest in an online ordering application installed in a tablet things would be more efficient in the kitchen and it would make the jobs of your servers easier. All the servers would have to do is assist customers in case they have questions about what’s on the menu or they would ask for recommendations. Mobile ordering is very efficient and effective in a lot of ways. It will also save the restaurant money by decreasing the occurrence of order cancellations.